Key Terms of Employment

Business: Hill of Oaks Lodge and Caravan Park, Windermere
Terms: Permanent
Pay: £12.00 per hour
Applications: Applications should be made by submitting your CV and cover letter to jobs@lakedistrictestates.co.uk

About the Job

We are seeking a friendly and enthusiastic people-person to join our team at Hill of Oaks Caravan and Lodge Park to oversee the running of our shop and café.

This is a busy, customer-facing role, which includes preparing simple food and beverages and serving customers.

You will be expected to actively engage with all customers and visitors, providing an excellent level of customer service. It would be beneficial to have a good knowledge of the local area and the ability to talk enthusiastically with guests about what the Lake District has to offer.

Working Hours

The position is offered on a permanent contract and is available immediately.

During the off-peak season, you will be expected to work 37.5 hours per week over 5 days (Friday to Tuesday 09:00 - 17:00).

During peak season, you will be expected to work 49 hours per week over 6 days (Monday to Thursday 09:00 - 17:00 and Friday and Saturday 10:00 -20:00).

The peak season is a non-consecutive period of 11 weeks (school holiday periods) - 2 weeks at Easter, 1 week in May, 1 week in October and 7 weeks from late July to early September.

The park closes during January and February, and as such the shop and café will also be closed. Whilst there will still be out-of-season work to undertake, including preparation for the new season, you will be required to take a significant proportion of your holiday entitlement during this time.

Responsibilities

• Ensure smooth daily operations of the shop and café, including opening and closing procedures.
• Oversee food production and preparation processes to ensure quality and consistency.
• Provide exceptional customer service, addressing customer enquiries and resolving any issues that may arise.
• Organise and maintain attractive stock display, stock rotation and replenishment.
• Prepare hot and cold snacks and drinks to order in the café.
• Maintain a high level of cleanliness at all times, working to COSSH and food hygiene guidelines.
• Monitor inventory levels and place orders as needed.
• Process payments, cash handling and cashing up.
• Supervise shop staff, including training and scheduling.
• Collaborate with the management team to develop and implement strategies for improving shop efficiency and customer satisfaction.
• Enforce health and safety regulations in accordance with company policies.
• To undertake any other tasks required from time to time which may contribute towards the successful operation of the company.

Qualifications

• Previous experience in a similar role.
• Excellent communication and interpersonal skills.
• Knowledge of food production and hygiene processes.

Staff Benefits

In addition to the above salary, the following benefits are provided:

• Death in service life assurance benefit of 2 x annual salary.*
• Enhanced employer pension contribution of 6% provided at least matched by the employee.*
• Company sick pay* - entitlement increases with length of service to a maximum of 3 months full pay, plus 3 months half pay for those with 24 months of service.
• Flexible working opportunities and family-friendly policies.
• Training and development opportunities.
• Employee wellbeing programme (in development).
• Pool car for business travel or business mileage paid at 45p per mile.
• 28 days annual leave (including bank holidays) increasing by 1 day per 5 years.

*Upon completion of a 3-month probationary period.

We also provide the following staff discounts:

• Free travel for immediate family on Ravenglass and Eskdale Railway and Ullswater 'Steamers'.
• Staff discounts in retail and café outlets.
• Discounted accommodation rates across the group including a friends and family rate.

About Lake District Estates

Lake District Estates is a dynamic and growing family-owned company incorporating several businesses, operating private holiday home ownership, self-catering holidays, residential and commercial lettings, retail outlets and heritage visitor attractions. The company's head office on Maude Street in Kendal provides support to the wider business, accommodating senior management, finance, marketing, human resources and property teams.